Support Services & HCBS
Benefits of De-escalation & Workplace Violence Prevention Training for Support Services & HCBS
There is significant variation in the challenges different support organizations and staff face on a daily basis, with specific scenarios different workers need to be prepared for. Therefore all of our training is customized to the workplace and team, so that regardless of your organization’s size, day-to-day operations, and team, you can be sure Resolution Education’s training will be the perfect fit. With their new skills, employees become confident in their ability to de-escalate aggression and deal with violence, creating a significantly safer work environment.
Resolution Education’s support services training helps to reduce the risk of dangerous situations for staff across support industries. The entire organization becomes a safer place when staff have completed our training and know how to not only protect themselves, aggressors, and others, but how to not cause further harm when an altercation occurs. When your team is aware of their environment, on the same page about de-escalation and Violence Prevention techniques, and understands the legal requirements, policies and procedures behind conflict resolution, they can get back to the important role of providing support to clients in their community.
Comprehensive De-escalation & Violence Prevention Training for Support Services industries
Violence Prevention Training in Support Services
Support workers often work with clients who have different levels of mental and physical capacity. In these scenarios, difficult behavior can arise, including violent outbursts, and it’s vital for support and HCBS service staff to be prepared. Resolution Education understands the unique situations that support services face, and how important it is for staff to prioritize the safety of themselves, their clients, and the public. Whether employees are working in an office, clinic or hospital, or visiting the homes of clients, there are many steps that can be taken to ensure that risk is limited.
We believe that everyone has the right to feel safe in their workplace, with the confidence to deal with altercations, and the peace of mind to focus on their work. Our training is built around this core value. The entire organization becomes a safer place when employees have the courage and capability to de-escalate aggressive situations before they happen, deal with them when they do, and protect themselves and others from harm.
There are many forms an aggressive scenario can take in an occupational space: face-to-face, by telephone or email, in an office, facility, or at onsite visits/in the field. Altercations can also be either verbal or physical, and Workplace Violence Prevention and de-escalation skills ensure staff have the necessary toolkit to protect themselves.
We have trained:
- Disability support workers
- Personal care workers
- Specialist support workers
- Case managers
- Counselors
- Education Aides
- Nurses, Ambulance Officers and Paramedics
With over 25 years of experience across a range of industry sectors, Resolution Education is a leader in conflict resolution training. We’ve promoted safety for thousands of businesses, organizations and employees, teaching everyone from low-level staff to CEOs, and office workers to security guards, how to keep themselves and others safe in the workplace.
We have a proven track record in the successful delivery of the following in support services and HBCS settings:
- De-escalation and Violence Prevention Training Frameworks customized to workplace requirements
- Consultation with organization representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Delivery of training to a range of support services staff, clinical and non-clinical
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Community Services Workers
- De-escalation and Advanced Tactical Communication Training
- Physical Intervention Training to keep the team safe
- Phone De-escalation Training
- Train the Trainer (have your organization’s internal trainers deliver Violence Prevention and Restraint Training)
- Customized Training for professional roles (support workers, occupational therapists, and allied health professionals) and non-support working roles (security staff, administration and front desk staff and volunteers).
- HCBS Organizations
- Remote Community Support Services
- Occupational Therapy Services
- In-House Support Services
- Non-Profit Organizations
- Medical Support Services
- Massage Therapy Clinics
- Childcare Organizations
- Welfare Support Organizations
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To enroll or find out more, please call +1 (888) 311-8650 or click the button below.
Our Training & Services
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Head Office
Minneapolis, Minnesota
2196 Lower Afton Rd #123
St. Paul, MN 55119, USA