Community Services Staff – De-Escalation Training
De-escalation Training for Community Services Staff - USA
Looking for training for a specific role or setting? See our training for social workers, mental health workers, healthcare workers, senior care, disability and human services and nonprofits.
Benefits of De-escalation & Workplace Violence Prevention Training for Community Services
Our training for community service workers helps reduce the risk of aggression and violent outbursts in the workplace, supporting the safety of both staff and clients in your organisation.
We focus on collaboration within your team, making them more aware of their work environment and the risks around them, and giving them clear steps to de-escalate or respond to difficult behaviour. Our training includes hands-on role-play scenarios specific to the situations that may occur with your staff, in your facility, and in your industry.
We also clarify policies, procedures and legal requirements so employees know how to respond to aggression correctly and without causing further harm. Staff finish the training with practical skills and greater confidence, so they can focus on their important role of helping the community.
De-escalation & Workplace Violence Prevention Training in Community Services
Resolution Education’s training programs and techniques are based on our core value: that everyone has the right to feel safe at work. People who work in community services are likely to face aggressive situations at some point, whether from the public or from clients, who may be minors, under the effects of drugs or alcohol, or otherwise challenging to support. It’s vital for employees to understand and practise techniques that de-escalate aggression, respond to physical aggression, and keep the organization and everyone in it safe.
Our training covers what staff need to know to reduce harm, specific to community services and to your organization. We help community service staff build practical skills and confidence in responding to workplace aggression. Aggression can be physical or verbal, face-to-face, or over the phone or email. Resolution Education delivers practical, role-based training to help protect staff in community services and reduce the likelihood and impact of these incidents.
We’ve trained:
- Counselors
- Crisis intervention workers
- Halfway house supervisors
- Family support specialists
- Shelter staff and homeless outreach workers
- Advocates
- Case managers
- Child protective services caseworkers
- Community program coordinators
- Reception and front desk staff
- Volunteers
- Housing authority staff
- Personal caregivers
- Social workers
- Youth workers
- And more
Why Choose Resolution Education for your Community Services Staff
Since A.D.P. builds layers, starting with the basics of safety training and increasing in complexity, all staff members can attain the level of training necessary for their role. Resolution Education also focuses on teams being able to work together and being on the same page when it comes to conflict resolution, so all staff are aware of the role they play in conflict resolution.
With over 30 years of experience, we work with organizations of all sizes in all industries, so we are well placed to train any kind of community services organization.
Resolution Education has a proven track record in the successful delivery of the following in community services settings:
- De-escalation and Violence Prevention Training customized to workplace and remote area requirements
- Personal Safety Training
- Consultation with organization representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Delivery of training to a range of different community services staff
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Community Service Workers
- De-escalation and Advanced Tactical Communication Training
- Conflict Resolution Training (for conflict within your team)
- Restrictive Practices Training including restraint
- Phone De-escalation Training
- Active Shooter Training
- Train the Trainer (have your organization’s internal trainers deliver Violence Prevention and Restraint Training)
- Customized Training for clinical roles (including support workers, occupational therapists and allied health professionals) and non-support working roles (including security staff, administration, front desk staff and volunteers).
We work with a variety of community service organizations, not limited to the following:
- Aged Care Services
- Child and Family Support Services
- Community Centers
- Community Centers (Youth and Adult)
- Foster Care Services
- Government Subsided Organizations
- Disability and Human Services Providers
- Homelessness Programs and Facilities
- Housing Services
- Remote Community Services
- Roaming Street Services
- Youth Protection Organizations
- Youth Services
- Nonprofit Organizations
Customize Your Training Now
To enroll or find out more, please call +1 (888) 311-8650 or click the button below.
Our Training & Services
Contact Us
Resolution Education USA
P. +1 (888) 311-8650
E. info@resolutioneducation.com
Head Office – Minnesota
2909 S Wayzata Blvd,
Minneapolis, MN 55405